QRC - Working with the Mechanic Portal

OVERVIEW

The Mechanic Portal allows you to easily manage your vehicle maintenance and repairs. After drivers complete their Vehicle Inspection Reports, they become accessible on the Mechanic Portal in Fleet Complete.

Mechanics can choose any vehicle(s) and view all the repairs needed without intermediaries. The mechanic can sign off repairs, prompting a notification to the driver of the repairs made, which in turn the driver can keep or reject.

ADD A MECHANIC

1. Log in to Fleet Complete
2. From the Tracking screen, click the Menu Bar icon on the top left-hand corner to access the Navigation Panel 
3. Click the Manage menu item
4. Click the Resources submenu item
5. Select Resources
6. Click the Add button 
7. In the Add Resource screen on the General tab, fill in all the fields as required
8. Click the Applications tab, type the Email Address of the Mechanic
9. Click Submit
10. Select the checkboxes next to Mechanic Portal

11. Click the Save button 

ACCESS THE MECHANIC PORTAL

1. Navigate to your internet browser address bar, type https://web.fleetcomplete.com/login/mechanic
2. On the Sign in to Fleet Complete Mechanics Portal screen, type your Email Address and Password
3. Click the Sign In button

MECHANIC PORTAL LAYOUT

The All Defects screen allows you to view a list of all the Assets with Defects and Sign Off on completed repairs. This screen is organized by Asset description with the number of Major and Minor defects recorded for each asset.

• Red circles indicate Major defects, and
• Yellow triangles indicate Minor defects

When you select an asset to see its reported defects, the screen displays several headers and includes the following information:

• Defect category,
• The Inspector name who recorded the Defect for the selected asset,
• The Date and Time the inspection was completed,
• The Location at the time of the inspection,
• The Odometer reading of the asset at the time of the inspection, and
• Remarks (if any)

1. Complete steps 1-3 from Access the Mechanic Portal
2. On all the All Defects screen, click an Asset description to review the recorded defects
3. Alternatively, click the Search magnifying glass on the top right-hand corner of the screen and type the Asset description you want to see reported defects for

SIGN OFF A REPAIR

When a defect is repaired for an asset, the mechanic must update the Mechanic Portal and sign off on the repair where they can input the following information:

• Work Order,
• Shop Remarks, and
• Signature

1. Complete steps 1-3 from Access the Mechanic Portal
2. Click an Asset description to review the recorded defects 
3. Click the wrench Edit button located to the right-hand side of the selected asset defect
4. On the Pop-up window, in the Repair Information section type the Work Order of the repair
5. Type any Shop Remarks
6. In the Signature section, capture your Electronic Signature
7. Click the Save & Close button

Note: Once signed off, the defect will disappear from the defect list in the mechanic portal. Drivers will then be prompted to review the completed repairs on the Inspect Mobile App. 

VIEW COMPLETED REPAIRS

When a repair has been completed by a mechanic, the driver that next completes a DVIR, can view the asset’s associated repair details. In the Inspection Categories section, a Green Checkmark circle indicates the number of Repairs completed by the mechanic since the last inspection. Each repaired item will display within the category that had the defect.

When drivers view completed repairs, they can choose to:

• Keep a repair, the confirmed repaired defect will appear on the Repaired Defects section of a DVIR
• Reject a repair, the rejected repair defect will display again in the mechanic portal

1. On the Asset Detail screen, click each Defect Category to view the asset’s associated repair details
2. Click the Pencil button to the right of the categories to edit
3. From the Repair Made pop-up window, tap OK to close the message
4. Click Keep to indicate the repair has been completed
5. Alternatively, click Reject to indicate the report has not been completed
6. From the Rejecting Repair pop-up message, click Reject again to indicate that the repair has not been completed, or
7. Click No to indicate that the repair has been completed