QRC - Working with FC Mobile App – Fleet Complete

Working with the Fleet Complete Mobile app

The Fleet Complete Mobile application is an extension of the Fleet Complete Web based application. It allows you to manage your fleet on-the-go keeping you in touch with your assets, POIs, and/or mobile workers.

Visual elements such as Asset and Resource Type icons, POI shapes, and Cluster icons all help you to quickly determine and stay informed regarding the whereabouts of your fleet at all times.

The configuration of the Fleet Complete Mobile app can be performed in either the Fleet Complete Desktop or Web based application. To fully experience Fleet Complete Mobile, ensure that the following items are set up in advance:

User Accounts
Resource Records
Assets
Asset Types and their Icons
POIs Types and their Icons

Fleet Complete Mobile is currently available for Android 5.0 and above and iOS 9.0 and above and can be downloaded from their respective Google Play or App stores.

On the Login screen, you will be required to provide your account credentials which consist of an email address and password. It is the same login information you would use to access your Web application. If you are using the Desktop application, you will use the email address associated with your user account as well as t same password.

Type your Email Address in the Login Email field
Type your Password in the Password field
For the mobile app to retain your login credentials for future use, select the checkbox next to Remember me
Tap Login

Note: If you forgot your password, you can tap the Forgot Password? button to receive a new temporary password via email.

Once you have logged in, the mobile application navigates you to the Tracking screen by default. This screen is organized into 3 sections:
a) The Main Menu on the left-hand side
b) The Map Toolbar on the right-hand side, and
c) Most of the screen is the Tracking Map

The Tracking Map displays various icons related to your assets, resources and clusters which are defined based on asset and resource configuration within your Fleet Complete Desktop or Web applications. The Tracking Map displays the following options:

Track Assets and/or POIs
Search for Assets and/or POIs and /or locations

On the Tracking map, Cluster icons display as red hexagons. They group Assets and POIs that are near each other. The number displayed in the center of the cluster icon indicates the number of Assets and/or POIs in the grouping. When you select a Cluster Icon, an information bar with the details of the cluster displays in the lower portion of the screen.

1. Complete steps 1-4 from Login to Fleet Complete

2. On the Tracking Map, click a red hexagon Cluster icon to access the details of the Assets and /or POIs within the cluster

3. Tap the Cluster Details Panel at the bottom of the screen to access the list of Assets and/or POIs within the cluster

4. To access the details of the selected asset/POI, tap the Asset/POI DetailsPanel from the bottom of the screen. The Asset/POI Details panel displays the general status of the asset including:

Asset/POI Description
The POIs City and State/Province where it is geographically located
Assigned Resource name, if applicable
Asset Status of either Moving, Idling, Offline, or Parked
Asset Speed
Asset/POI location, and
The date and time the information was last updated

5. To review the historical details of all completed trips, tap the Trip Replay button

Note: A trip is defined as Ignition On to Ignition Off

6. Tap the Calendar icon to select a preferred start and end dates for the Trip Replay

7. Alternatively, tap the Dropdown arrow on the right-hand side of the date section and select between

8. Today, Yesterday, Last Week, or Last Month as a preferred time frame for the Trip Replay

9. From the list of completed Trips for the selected time frame, tap a trip to view the Start and End location of the trip which is highlighted by Blue and Red pushpins respectively in the map area

Note: Different colored icons display throughout the selected trip indicate the status of the vehicle at the time the snapshot was taken:

Green represents Parked,
Blue represents Idling, and
The Arrows represent Movement in the direction the vehicle was travelling.

10. Tap an icon on the map area to view the corresponding location details

11. Tap the 3-dot ellipsis button at the top right and select between Road or Earth map views

12. To review Breadcrumb Trail positions taken for the selected asset for the last 24 hours, tap the Breadcrumb Trail button

13. Tap the Calendar icon to select a preferred start date for Breadcrumb Trail

14. Tap the Time section to select a preferred time, as necessary

15. Tap the 24 hrs dropdown arrow to the right-hand side to review the Breadcrumb Trail for a preferred hour, as necessary

Note: In the Map view of the breadcrumb Trail, Blue arrows indicate the asset’s position and/or direction while in motion and the Red icons indicate the asset was parked at that time

16. Optionally, to assign a Resource to an Asset, tap the black plus button located under Contact Resource
17. From the list of available Resources, tap a Resource description that you would like to assign
18. Tap Assign

The Search field is located on the top of the Tracking Map. You can use the Search Field to locate Assets, Resources and Addresses locations on the Map.

1. Complete steps 1-4 from Login to Fleet Complete
2. Tap the Search magnifying glass on top of the map
3. To locate an Asset on the map, on the Search screen tap the Asset tab and type an Asset description that you wish to track, or
4. To locate a POI on the map, tap the POI tab on the Search screen and type a POI description that wish to track, or
5. Tap the Locations tab and type an Address in the search filed that you wish to locate
Note: POIs need to have the Show POIs feature enabled in the tracking map to search for them.

The Map Toolbar is located on the top right-hand corner of the Tracking Screen and provides access to some additional mapping features. The Map Toolbar consists of the following:

• A 3 -dot Ellipses button, and
• The Map layers button

1. Complete steps 1-4 from Login to Fleet Complete

2. Tap the 3 - dot ellipses button to access additional mapping features including:
a. To Show POIs on the tracking map, drag the slider bar to the right
b. To Show Labels on the tracking map, drag the slider bar to the right
c. To enable Patchmaps on the tracking map, drag the slider bar to the right
Note: Patchmaps are only available in Canada
d. In the Screen Refresh Rate section, drag the slider bar to the desired interval setting you
want the tracking map to refresh at
e. In the Display Name As section, select the checkboxes next to either Asset description or
Resource Name to display the Assets on the tracking map based on Asset or Resource
descriptions

3. Tap the Map Layers icon and select between a Road and Earth view for the Tracking Map

The Main Menu allows you to quickly access the different areas of the mobile application. The Main menu is located on the left-hand corner of the Tracking Screen and consists of the following options:
a. Tracking: directs you back to the Tracking screen
b. Dashboard: displays different metrics for your Assets and/or Resources
c. Settings: directs you to the app settings, and
d. Help: provides access to the online help system

1. Complete steps 1-4 from Login to Fleet Complete

2. On the top left-hand corner of the Tracking screen, tap the 3 bars Menu icon to access the main menu

Complete steps 1-2 from Access the Main Menu
To navigate back to the Tracking screen, Tap Tracking

The Dashboard displays graphical information that can be useful for monitoring your overall fleet performance and/or driver behavior. The Dashboard displays a measurement of the asset or resource performance based on specific events.

1. Complete steps 1-2 from Access the Main Menu

2. Tap Dashboard

3. On the Dashboard screen, tap the My Reports dropdown menu and select a preferred Report to monitor your fleet’s performance. For g: Fleet Overview

4. Tap the Calendar icon on the Dashboard screen to select a preferred time frame for the Report. For e.g. Last 30 days

Note: By default, reports will display the Last 7 days of available data.

5. Alternatively, select Custom to define a specific From and To date range for the Report

6. Tap Ok

7. On the Report screen, tap the Help icon on the top right-hand corner of each tile to learn more about the selected tile

8. Tap the Settings cogwheel icon on the top right-hand corner of the Dashboard screen to get access to the Dashboard settings menu

9. Select the radio buttons next to either Metric or Imperial to choose a unit of measurement

10. Select the radio buttons next to either Assets or Resources to view the data for either your Assets or Resources

The Settings Menu gives access to the following options:

a. Use Metric

b. Change Password

c. About, and

d. Sign Out

Complete steps 1-2 from Access the Main Menu
Tap Settings
Drag the Slider bar to the right to use Metric for the unit of measurement
Alternatively, drag the slider bar to the left to use Imperial as the unit of measurement
From the Settings menu, tap Change Password to change your current password
In the Change password screen, type the Current Password
Type the New Password
Type the new password in the Confirm password field
Tap Change Password
From the Settings menu, tap About to learn more about the application software version and privacy policy
To logout of Fleet Complete, tap Sign Out